To learn from new product failures, Intuit, a US software company, regularly scheduled formal meetings and daily informal discussions of new product mistakes and near misses. Mistakes were documented through an in-depth post-mortem process and PLRs of failed or off-track projects were conducted at every operating division's monthly meeting. New product challenges and near misses…

BPIR Categories

3.6.1 Manage product/process/service development
3.5.1 Test effectiveness of new/revised products/process
5.5.6 Inspections, tests, process/performance audits
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique

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