To sustain new product learning 3M, the US-based multinational conglomerate, adopted the Mayo Clinic’s Morbidity and Mortality approach to Post-Launch Reviews (PLRs). 3M used stories of new product failures to reduce failures and avoid near misses. 3M technologists openly discussed problems and mistakes across departmental, divisional and group lines. Every technical person and company division were invited to annual Technical Forum events, including people from all 3M's application and proto...
BPIR Categories3.6.1 Manage product/process/service development
3.5.1 Test effectiveness of new/revised products/process
5.5.6 Inspections, tests, process/performance audits
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique