The foundation for success at Toyota, the Japanese car maker, was the Post-Launch Review (PLR). Toyota used PLRs to continually learn from itself and others. To learn from product failures the company conducted rigorous reviews called Hansei (the Japanese word for reflection) after product development action to identify what went wrong throughout and at the end of every project. Hansei reflection meetings were also conducted at major milestone events (often to avoid near misses) and after each a...

BPIR Categories

3.5.1 Test effectiveness of new/revised products/process
3.6.1 Manage product/process/service development
5.5.6 Inspections, tests, process/performance audits
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique

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