In 2002 St Clare Hospital, a 106 bed health facility in the US, received a national top 100 rating for patient care delivery by the Solucient Institute. In 2000 St Clare’s parent body, Washington State's Franciscan Health System, had taken a proactive approach to reducing the risk and incidence of injury from patient fall. At St Clare the fall prevention programme included the use of electronic sensing devices on beds, a staff improvement initiative, and continual staff education and training....

BPIR Categories

9.6.5 Manage workplace cleanliness, health & safety
1.2.3 Identify new innovations that meet customer needs
15.2.4 Service performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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