In 1994, an industry leading large drill bit manufacturer in the USA began attending a Breakfast Workshop Series under the auspices of the Small Business Development Centre for Enterprise Excellence of Texas. The company held over 35% its market but customer needs were changing faster than the company could react. To effect necessary change, management was striving to integrate total quality management, cellular manufacturing, and teams into the company. Managers identified other companies that ...

BPIR Categories

9.4.3 Deliver education and training
14.2.4 Conduct best practice/ process benchmarking
5.5.3 Improve process/product performance
5.5.5 Implement systems for managing production/delivery
14.3.3 Implement an org-wide continuous improvemnt program
14.3.5 Reengineer business processes & systems

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