To improve process efficiency Singapore’s Maritime and Port Authority (MPA) steadily increased the streamlining of its processes. Against a target of streamlining 80 process per year, MPA streamlined 88 in 2011, 98 in 2012, 96 in 2013, 110 in 2014 and 112 in 2015. The increase rate of 22% in 2014 was mainly due to…

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15.6.3 Design of products, services or processes

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