To deal with a production line bottleneck caused by the component department at a US aircraft manufacturing company having no control over incoming work orders from production control, a process map of production control activities was created. Workers identified wasteful activities and the map revealed the steps decisions process steps, the fact that work orders were accepted without consideration for effective utilization of the bottleneck and wait time of orders, and many maintenance issues n...

BPIR Categories

2.3.1 Identify, plan & map key processes
5.5.3 Improve process/product performance

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