In 1998 Honeywell Inc’s IAC Plant in Phoenix, USA, embarked on a BPR initiative to unify business and control information. To help achieve the goal a facilitator was appointed to help employees understand that optimisation of the whole system was the goal, encourage creative ideas from teams and guide the effort. After team training Process Mapping was carried out and involved:
1) Selecting processes to improve - Each team listed the products it was responsible for, identified each product’s...
BPIR Categories14.3.2 Implement an improvement approach/method/technique
2.3.1 Identify, plan & map key processes
9.3.4 Create & deploy teams