World class process performance was achieved by the Singapore Urban Redevelopment Board (URB), an urban planning authority and winner of the 2008 Singapore Quality Award, for processing zoning changes. Singapore had the most responsive process to expediting re-zoning cases compared to three other cities. Singapore took 2-2.5 months, Vancouver 6-9 months, New York 5 months…

BPIR Categories

6.4.1 Improve process/service performance

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