Business Process Management processing improvements at Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, delivered a 10% increase in centralised underwriting approval rates. Elevations performance exceeded service level agreements and loans processed per underwriter increased from 175 to over 600 loans per month from…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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