Support processes performance for Accounting, Human Resources (HR), Information Technology (IT), Don Chalmers Insurance Services (DCIS), Learning and Development, and Parts at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, all progressed positively in 2015. Among the results DCF was above benchmark for Employees…

BPIR Categories

6.4.1 Improve process/service performance
15.4.1 Employee satisfaction/dissatisfaction

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