To ensure process effectiveness and efficiency of its key support processes, Premier Inc, a US healthcare strategic alliance and winner of the 2006 Malcolm Baldrige National Quality Award (Service Sector), deployed sets of performance measures for each support process. For each support area a designated manager tracked and monitored daily, weekly, and monthly in-process measures.…

BPIR Categories

14.1.1 Design & deploy performance measurement system
6.4.1 Improve process/service performance
6.1.1 Plan key production & delivery processes

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