The Tissue Work System (TWS) in-process authorization measure at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was the Tissue Authorization Rate. Process changes in 2014, combined with new job requirements, hiring practices, and workforce development resulted in tissue authorization outcomes exceeding the Association…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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