The reliability of the quality system across all Line of Business and product lines at Lockheed Martin MFC, a US manufacturer of precision engagement aerospace and defence systems and winner of the 2012 Malcolm Baldrige National Quality Award, was measured by customers in terms of product quality and performance. In 2009 MFC acchieved 100% for delivered product quality compared to 99.6% for a previous Malcolm Baldrige National Quality Award winner. In 2010 and 2011 MFC achieved 99.98% against th...

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value

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