The City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), sustained its position as the benchmark for overall quality for a decade. Comparative data from the International City/County Managers' Association (ICMA) Centre for Performance Measurement revealed that between 2004 and 2006, Coral Springs…

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value

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