Productivity improvements at Singapore Civil Defence Force (SCDF), provider of emergency services in Singapore, were realised through leveraging state-of-the-art equipment and technologies, research and development, process improvement tools, comparative studies and by developing staff. Examples included the dual-skilled Fire and Rescue Specialists (FRS) – Emergency Medical Technician (EMT) for fire-fighting and Emergency Medical Service (EMS)…

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1.2.3 Identify new innovations that meet customer needs

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