Faced with a programme of over 60 individual customer projects, a major Danish IT provider took a number of initiatives: 1. Established a central project management office. 2. Developed and implemented a common project management model. 3. Posted best practice examples and related tools and methods on the intranet. 4. Established a parallel project organisation in each of the customers' organisations. 5. Set up a common steering committee for each customer project. 6. Developed a formal procedur...

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2.5.3 Develop and deploy action plans & projects

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