Faced with a programme of over 60 individual customer projects, a major Danish IT provider took a number of initiatives:
1. Established a central project management office.
2. Developed and implemented a common project management model.
3. Posted best practice examples and related tools and methods on the intranet.
4. Established a parallel project organisation in each of the customers' organisations.
5. Set up a common steering committee for each customer project.
6. Developed a formal procedur...
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