Freese and Nichols, a US provider of engineering and construction services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), reduced negative variances from 12.4% in 2003 to 8.6% in 2006 by segmenting the data and forming Continuous Improvement teams for the disciplines with the greatest negative variances. Each team identified…

BPIR Categories

2.5.3 Develop and deploy action plans & projects
15.3.1 Financial performance

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