The Singapore Housing Development Board (HDB) winner of the 1997 Singapore Quality Award for Business Excellence, began its quality circle (QC) activities in 1982. By 1997, the 8500 staff of HDB had been involved in some 641 circles and completed a total of 1,001 projects (1.5 project per circle). Associated annual savings totalled S$8.3 million. There were also 40,000 staff suggestions submitted to HDB in this period (4.6 suggestions per staff and a year-on-year increase of 55%). HDB used a t...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.2 Create an environment for empowerment/innovation
2.4.2 Create and implement outsourcing strategy
9.3.4 Create & deploy teams

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