Quality Circles – Successful implementation in an electronics company

CAE Electronics Ltd, like many companies, experimented with quality circles in the late 1970s and early 1980s. The organisation achieved mixed results, and the initiatives were short-lived. Their third attempt in 1990 involved three steps. First, it assembled a steering committee consisting of senior managers and directors representing the key areas of the organisation. Then a full-time facilitator, team leaders, and the pilot departments for implementation were selected. The third step included...

BPIR Categories

9.4.7 Develop team competencies
9.3.4 Create & deploy teams
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique