CAE Electronics Ltd, like many companies, experimented with quality circles in the late 1970s and early 1980s. The organisation achieved mixed results, and the initiatives were short-lived. Their third attempt in 1990 involved three steps. First, it assembled a steering committee consisting of senior managers and directors representing the key areas of the organisation. Then a full-time facilitator, team leaders, and the pilot departments for implementation were selected. The third step included...

BPIR Categories

9.4.7 Develop team competencies
9.3.4 Create & deploy teams
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique

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