Eton Corporation Control Division (Carol Stream, Ill. U.S.A.) used QFD to design blend door actuators for automatic air temperature control components in motor vehicle compartments. The division used a matrix to determine customer needs ending in a House of Quality. Comparing a similar actuator which was released for production a few years previously, the following results were noticeable: size was reduced 30%, selling price was reduced 50%, engineering expenses were reduced 50%, drafting expens...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
3.2.1 Translate customer needs into product requirements

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