Quality Function Deployment (QFD) at an automotive component maker

Eton Corporation Control Division (Carol Stream, Ill. U.S.A.) used QFD to design blend door actuators for automatic air temperature control components in motor vehicle compartments. The division used a matrix to determine customer needs ending in a House of Quality. Comparing a similar actuator which was released for production a few years previously, the following results were noticeable: size was reduced 30%, selling price was reduced 50%, engineering expenses were reduced 50%, drafting expens...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
3.2.1 Translate customer needs into product requirements