Quality Function Deployment (QFD) in an engineering laboratory

The Manufacturing Engineering Laboratory (MEL) is an engineering service organisation at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong. MEL employed QFD techniques as the first stage of its pioneer study, the quality strategy deployment (QSD) initiative, in 1996. The QFD stage included six steps: - literature search, - focus group (such as students, academic and research staff) brainstorming, - analysis of critical incidents using service...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
3.2.1 Translate customer needs into product requirements