Puritan-Bonnet's market share for its medical device, the spirometer (measuring lung capacity), had been halved over the 1988-1990 period. A major rival competitor, Welch Allyn, had introduced a basic, no-frills model called PneumoCheck at US$1995, less than half of Puritan-Bennett's price of US$4500. With the help of a consultant, QFD (mainly the House of Quality…

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14.3.2 Implement an improvement approach/method/technique
3.2.1 Translate customer needs into product requirements

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