Freese and Nichols, a US provider of engineering and construction services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), performed Quality Assurance reviews the initial, midpoint and final milestones of projects. as a check that project management processes were being followed and Quality Control (QC) Reviews were completed on projects. When the QA review pass rate declined to 92% in 2006 F&N made improvements to the QA forms and review process. Again...

BPIR Categories

6.4.1 Improve process/service performance
2.5.3 Develop and deploy action plans & projects

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.