To manage quality the Singapore Housing Development Board (HDB), a public housing authority, established a 3-Prong Quality Management System with ISO 9000 as its foundation. All departments became ISO certified. The second prong was the Internal Audit Department which provided appraisals of controls governing financial, operational, management, information systems, and building and construction activities audits.…

BPIR Categories

5.5.3 Improve process/product performance
14.3.2 Implement an improvement approach/method/technique

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