Quality Management at an award winning Veterans Affairs Centre

The US Veterans Affairs Cooperative Studies Programme (VACSP), a clinical trials organisation, placed the ISO system at the centre of its Quality Hierarchy, built upon regulatory requirements, and supported it with an electronic quality management system (eQMS), deployed throughout the organisation. The eQMS tracked audits, issues and actions, and management and version control of key documents, including the Quality Manual. Key quality measures were defined as defect rates of key work processe...

BPIR Categories

6.4.1 Improve process/service performance
10.4.4 Manage internal information & knowledge sharing