BT Labs (UK) decided to publish its ISO 9001 based management system online. The system was rewritten using the following strategies: - Procedure-based - Organisational independence to avoid re-issues as the organisation structure changes from time to time (department names, personal names, roles and contact information were stored in a separate location in the system) - Alphabet structure (quality manual and procedures were cut into paragraphs and collated topics into single-subject piles rel...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance
3.6.1 Manage product/process/service development
3.3.3 Document design specifications

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