GTE Network Services celebrated National Quality Month in October 1997 with its third annual Daily Trivia contest. Its management review team created the quiz the year the company registered to ISO 9002 as an alternative quality program during National Quality Month. The management representative issued a multiple-choice question with only one correct answer for each…

BPIR Categories

14.3.1 Create commitment for improvement
9.4.5 Develop functional/process competencies
9.5.5 Manage reward & recognition programs
9.7.1 Encourage employee involvement and feedback
10.4.4 Manage internal information & knowledge sharing
14.3.2 Implement an improvement approach/method/technique

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