The US Department of Energy staff wanted to promote quality awareness during October 1995, however, the budget for this had to be kept to a minimum because of the federal government's well-publicised cost-cutting initiatives which were implemented across the organisation. A challenge was therefore apparent to promote quality as inexpensively as possible while still providing…

BPIR Categories

9.5.5 Manage reward & recognition programs
14.3.1 Create commitment for improvement
10.4.4 Manage internal information & knowledge sharing
9.4.8 Reinforce use of knowledge and skills on the job
9.7.1 Encourage employee involvement and feedback

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