Eastman Chemical is a $4 billion company that manufactures and markets over 400 chemicals, fibres, and plastics for 7,000 customers worldwide. Its quality journey has been based on trying to understand and apply quality fundamentals, beginning with a focus on providing superior quality and value to the customer. In 1980, Eastman established a goal to be first in quality. In 1983, management developed the company's original quality policy that communicated the vision of quality excellence and for...

BPIR Categories

7.2.2 Handle warranties & claims
14.3.3 Implement an org-wide continuous improvemnt program
8.2.1 Leaders communicate with employees
1.3.1 Build customer relationships
9.6.5 Manage workplace cleanliness, health & safety
5.5.3 Improve process/product performance

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