Chrysler's assembly plant in Windsor, Ontario, Canada, producing the Dodge Caravan and Plymouth Voyager minivans, changed its way of doing business in order to survive the global competitiveness of the automotive industry. In 1991, the Windsor assembly plant and its union applied for the Canadian Award for Business Excellence in the quality category and won.…

BPIR Categories

8.2.1 Leaders communicate with employees
13.1 Develop and manage supplier/customer partnerships
14.3.3 Implement an org-wide continuous improvemnt program
7.2.2 Handle warranties & claims
5.5.3 Improve process/product performance

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