A local phone company’s accounting department undertook the initiative when they were instructed to reduce their annual expenses by 8-10% over the following five years. Through re-engineering just one process, annual savings of $900,000 USD were made. The process was reduced from 422 steps to 237 steps by work simplification and the reduction of errors and rework, enabling the workforce to be reduced. Dramatic decreases were also made in manually processed payments and in customer queries and ...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.5 Reengineer business processes & systems
9.3.6 Restructure & rightsize workforce
14.3.6 Provide ideas management & innovation processes

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