As a result of process improvements the Charleston Area Medical Centre (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, reduced overall readmissions to Premier Top 25% levels and close to Top 10% levels. In 2010 CAMC’s Observed to Expected Readmission ratio was 1.05 compared to the Top 25% rate…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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