After a famous actor was injured in the US in a 2007 car crash he was hospitalised at the Palisades Medical Centre where staff found the temptation to look at his medical records too great to resist and some even tried to sell information to the tabloids. This behaviour was discovered during a routine a records management audit and dozens of medical personnel were suspended without pay. The audit uncovered serious lapses in the centre’s records management practices and the records access polic...

BPIR Categories

10.4.1 Manage business records and documents.
13.8 Manage legal and ethical issues
11.4.1 Design/conduct internal/external audits

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