To reduce costs a US healthcare provider automated its data file production, printing, inserting, and mailing of customer explanation of benefits statements. The print/mail workflow solution enabled the provider to significantly reduce costs, improve quality assurance, and improve compliance with healthcare industry regulatory requirements.

BPIR Categories

10.4.1 Manage business records and documents.
14.3.2 Implement an improvement approach/method/technique
10.1.4 Select information technologies

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