To gain a competitive advantage in an industry where borrowers apply to multiple lenders simultaneously and the first company to approve a loan usually gets the business, a US finance company implemented a document imaging programme. From taking a whole day from the moment a new contract arrived in the mail until the underwriters could begin to work on the loan the change made the contract file available to key players earlier in the approval cycle. The process greatly reduced the loan approval ...

BPIR Categories

10.4.1 Manage business records and documents.
14.3.2 Implement an improvement approach/method/technique

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