To evaluate its manpower needs Singapore’s Immigration & Checkpoints Authority (ICA), winner of the 2015 SPRING Singapore Quality Award with special commendation, put in place a systematic process that ensured ICA had the agility to adapt to the unpredictable changes in its operating environment. One critical process addressed the selection of people with the right aptitude and values. Candidates were interviewed by panels comprising members from the Leadership Group (LG), line management and ...
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