British Gas Home Servicing employs 5000 home base engineers and excellent HR management is required for their operations. The organisation aims to shortlist eight candidates for each vacancy, reducing this to four by the interview stage. The eight candidates participate in a series of tests developed by Saville and Holdsworth at an assessment centre; the tests include the areas of numeracy, mechanical competence, spatial awareness, and technical understanding. The test results are scored against...

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9.3.3 Recruit, select & hire employees

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