Pret A Manger created its HR department in 1999 and its recruitment and selection policies were finalised in 2002. New team members are first screened by telephone by the central recruitment team. However, the final decisions on new team members are made by the staff in the shop through a voting process. New candidates take…

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9.3.3 Recruit, select & hire employees
9.7.1 Encourage employee involvement and feedback

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