When a new position had to be filled at Adventist Health Castle (AHC), a US healthcare provider and 20017 Baldrige National Quality Award recipient, the hiring manager , in collaboration with HR, developed a job description with the set of skills and characteristics needed. HR used internal posting and advertising with local universities/colleges); and other methods e.g. internet advertising. Applicants had to take a science-based behavioural assessment to assess if potential associates had the ...

BPIR Categories

9.3.3 Recruit, select & hire employees
9.4.4 Develop & manage employee orientation programs

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