In 2004 the US division of motor vehicle manufacturer DaimlerChrysler introduced behavioural interviewing to better ensure quality hiring decisions. To help managers who were not full-time interviewers the company provided a two-part talent selection programme. The first part was mandatory for all hiring managers which was made available either on-line or as a full day class. In this part of the programme managers learned how to determine the desired competencies, how to conduct behavioural int...

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9.3.3 Recruit, select & hire employees

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