From 2011 to 2015, Return on assets (ROA) results at MidwayUSA, a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, were considerably better than the Risk Management Association (RMA) benchmark and MW’s #1 overall competitor. MW had a ROA of 145% in 2013, 80% in 2014 and 76% in 2015, against the RMA benchmark of 20% and the #1 overall competitor’s results of 5%, 10% and 10% respectively....

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15.3.1 Financial performance

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