The Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, increased its revenue generated from consultancy and professional services from $8.74 million in 1999 to $10.84 million in 2000, to $13.78 million in 2001, to $19.74 million in 2002.

BPIR Categories

6.4.1 Improve process/service performance

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