The integrated delivery strategy at Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector). resulted in stable and steady revenue growth. Revenue in 2003 grew 20% over 2002, against Competitor A 10% and Competitor B 20%. In 2004 MHS revenue grew 40% against 2002 and bettered Moody’s Best Practice of 20% and Competitor B of 30%. In 2006 MHS revenue grew 60% against 2002 and bettered Moody’s Best Practice of 50%, Co...

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