In about 2005 the Floyd Medical Centre, a US community hospital, launched an improvement project and used rewards and recognition to celebrate success and have fun during the project. At 100-day workout check-ins. All achievements were recognized and awards given for teams that met their goals, for the team that embraced the voice of the customer in its changes, and for the most popular change. Others included an award for "The Greatest Financial Impact" and for "The Greatest Laugh Factor". Awa...

BPIR Categories

9.5.5 Manage reward & recognition programs
9.5.2 Manage team performance

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