The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), used reward and recognition processes to reinforce high performance and a customer and business focus. Senior leaders held special award and recognition events to acknowledge teams for outstanding accomplishments. Senior leaders also participated in an annual awards ceremony and luncheon hoste...

BPIR Categories

9.5.5 Manage reward & recognition programs

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