The Employee Award and Recognition System (EARS) at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, reinforced high performance and recognised customer-focussed results. EARS was set up as a three part structure: the Peer Recognition Programme, the Incentive Programme and the All-Star Team. The Peer Recognition Programme was is managed by the EARS commi...
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