Risk Management services wins African Regional Customer service excellence award for bank

In 2011, Citibank, a US-based Global banking institution, won the Global Finance Best Banks for Risk Management in the African region. The Bank: 1. Developed innovative solutions to overcome challenges that come from operating across a region made up of disparate regulations and different levels of market sophistication. 2. Spearheaded the development of online real-time…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
6.4.1 Improve process/service performance
11.1.5 Manage financial risk