Between 2005 and 2007 inclusive the Singapore Land Transport Authority (SLTA), a national transport authority and winner 2008 Singapore Quality Award for Innovation Excellence, achieved growth in average daily public transport journeys that exceeded targets: 2005 target 1% vs growth achieved of 1.25%. 2006 target 1% vs growth achieved of 4.1%. 2007 target 3% vs growth achieved of 4.3%....

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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