Sales staff at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, were expected to achieve FMC’s Base level, a FMC requirement, and Master certification, not required by FMC, in their first 90 days on the job. In the New Vehicle Sales (NVS) Segment the…

BPIR Categories

15.4.2 Employee development & training

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